Accessibility Statement
At The Doxford Group, we are committed to providing a welcoming and inclusive experience for all our guests. We strive to ensure that our facilities and services are accessible to everyone, including those with permanent or temporary disabilities, medical conditions, or specific individual requirements.
To help us deliver the highest level of care and comfort, we kindly ask that any guests with access needs or special requirements let us know at the time of enquiry or booking. This allows us to make any necessary arrangements in advance and tailor our service to suit individual needs wherever possible.
General Information
Location: The Tempus at the Charlton Hall Estate, Chathill Northumberland NE67 5DY
Contact Information: For any accessibility enquiries, please contact us on 01665 579 173 or info@thetempus.com
Access to the Hotel
Parking: The car park surrounds the hotel to the back and sides with direct access to Reception.
Entrance: The main entrance is wheelchair accessible, with double doors for ease of entry.
Accommodation
Accessible Rooms: We have 1 accessible room available, featuring:
Grab rails in bathrooms
Roll-in showers with grab bars
We also have several ground floor rooms with level access entry showers
Facilities
Public Areas: All public areas, including bars, dining areas, and toilets, are wheelchair accessible being on the ground floor. We also have an accessible toilet on the ground floor
Dining: Our restaurant offers accessible seating and is on the ground floor. Most diets can be catered for by prior arrangement
other information
Guide Dogs and service dogs are welcome in all areas of the Tempus
We have a raised toilet seat which is available on request and subject to availability
We have a bathroom stool which is available on request and subject to availability
We have no lift at The Tempus
The fire alarm is audio only however systems are in place to ensure the safe exit of all guests in the event of an emergency. Please advise Reception if you feel you would need assistance in the event of an emergency.
Feedback
We value your feedback. If you have any suggestions on how we can improve our accessibility services, please let us know during your stay or contact us at info@thetempus.com.
At The Tempus, we strive to provide an inclusive experience for all our guests. We are continually reviewing our facilities and services to enhance accessibility.
